Your outgoing services have been suspended?
A possible reason is unpaid invoice for the respective month. You could pay your bill by choosing the most convenient payment method or temporarily activate suspended services through the service Temporary activation.
When your outgoing services have been suspended, you could activate them again and use your mobile phone, as well as the minutes, SMSes, and MBs included in your postpaid plan. Temporary activation could be used only up to 96 hours after the suspension of the outgoing services and could be activated no later than 94 hours after suspension. To take full advantage of the service, we recommend its activation as soon as the mobile services stop.
Activation is available only once per month in case the mobile outgoing services have been suspended due to unpaid monthly bills.
For your convenience we will inform you via SMS upon expiry of the service.
Be aware that if you have exceeded your credit limit, the recovered outgoing services will be suspended, even if you have a valid Temporary activation service.
How much does it cost
The service Temporary activation costs one-time fee of 1,49 BGN (VAT incl.) / per number. The fee is applied after successful activation of the service and is charged in the next issued invoice for the number to which the service has been activated.
The service is activated for free via MyMenu by dealing *123# and choosing option 2 (Temporary activation).
How do I get the service
You could benefit of the service Temporary activation if:
•you are a residential customer on a postpaid plan for mobile voice calls by Telenor (customer on postpaid plans for mobile internet and fixed phones cannot use the service)
•your outgoing services are stopped due to expired payment of an invoice (the service is not available when your outgoing and incoming services are suspended)
•94 hours have not passed from the time of suspension of your outgoing services
•you have not reached your credit limit
•your incoming services for the same SIM card have not been stopped in the last six months at the time of service activation
•you have used the service in the last billing period and during its usage you have paid the due amounts under the invoice.