Smartphone protect

1.You get a new smartphone, a tablet or a smart gadget (in cash / on leasing) from a Yettel store or our online shop.
2.You choose Smartphone Protect or Smartphone Protect + and conclude the insurance. You can only do this in a Yettel storе. Additonally, the device should be one of those for which we offer insurance.
3.If an accident occurs with the insured device, you call 123 to file a claim (damage) to the Insurer. See below in the Filing a claim (damage) section.
4.In some cases, it is also necessary to provide documents requested by the Insurer (such as a Police Report (Protocol) in case of malicious damage).
5.You take the broken device to a Yettel store, after receiving a positive answer to the damage claim. In the store you sign all the needed documents about the claim. If you want, we will provide you with a temporary device to use while the repair lasts. You must have paid all the premiums due to this moment.
6.You take the broken device to a Yettel store, after receiving a positive answer to the damage claim. On the spot in the store, you sign all the needed documents about the claim. If you desire, we will provide you with a backup device to use while the repair lasts. Of course, you must have paid all the premiums due to this moment.
7.The Yettel service center will repair your device within 30 days. You can track the status of your repair request easily online.
8.When everything is ready, you get your repaired or replaced device from the store where you left the broken one. You need to pay the corresponding amount for self-participation.

The document certifying the contract concluded between the Insurer and the Insured. Under this Insurance policy, the insurer accepts to bear certain coverages/risks against a certain price/premium and self-participation and to indemnify the beneficiary according to incurred damages. It contains the specific parameters of the insurance and has a unique number for each insured device. The insurance policy is concluded in writing and is part of the insurance contract. It also includes other documents such as General Terms and Conditions, Addendums, etc.

The insurance policy can also be concluded within 180 calendar days after the purchase/lease of a new device. In these cases, the device must be intact and fully operational, which is proven by presenting it in a Yettel store upon the conclusion of the insurance policy.

Risks, the unintentional occurrence of which is covered by the insurance policy within the period of the insurance

The coverage of Smartphone protect and Smartphone protect + is different. The coverage of Smartphone protect + also includes the risk of Theft - robbery, burglary or pickpocketing, in addition to the risks covered by Smartphone Protect - Accidental and Malicious Damage.

“Accidental damage” or "Damage" means any sudden or unpredictable physical damage or accidental destruction of the device which prevents its proper operation. This includes damage resulting from the device being in contact with water, moisture, and other liquids, as well as in case of dropping it from hand.

Malicious damage is when someone unauthorized by the Insured damages the device maliciously.

"Theft" means Robbery, Burglary or Pickpocketing.

Malicious damage and Theft are evidenced by the submission of a protocol (report) by the police. The customer must report the incident to the police within 48 hours of its occurrence. The protocol must contain the data of the injured or stolen device as well as IMEI or serial number.

The insurance does not cover events such as:

Theft, if you have chosen Smartphone protect;

Lost profits and additional charges due to improper use of the device

Loss of the device, other than theft

Repair or replacement according to the manufacturer's or supplier's warranty

Damage due to wearing out, cleaning, repairs by an unauthorized person, weather conditions, etc.

Damage that does not affect the operation of the device (e.g. scratches on the back)

Loss or damage resulting from any intentional act or negligence on the part of the insured or an authorized by him user of the device

Loss or damage that occurs when the device is left unattended in public place

The full information on what is covered and, accordingly, what is not covered can be found in
Information document on an insurance product (in Bulgarian)
Terms of Service (in Bulgarian)

The period during which the Insurer covers the insurance risk. The insurance period for both Smartphone protect and Smartphone protect + is 1 month. It is equal to the billing cycle for the subscription contract with Yettel.
Insurance contracts shall be termless and may be terminated at any time by the insured person and in the cases provided for in the Terms of Service (in Bulgarian).

Monthly sum of money or else a price of insurance that the Insured owes to the Insurer.

The premium is paid monthly, under the conditions and term of payment of the subscription to Yettel.

After signing the insurance policy the cover begins to act immediately, but the premium until the beginning of the next billing cycle is not due to the Insured.

A sum of money that must be paid by the insured when receives a repaired or a new device.

The amount of the self-participation is indicated in the insurance policy. It is paid by the customer before the repaired or replaced device is provided to him/her in a Yettel store.

An event that gives the Insurer an obligation to provide insurance indemnity.

A claim for damage can be filed to the insurer by the insured or any other person who is authorized in written form and familiar with the data on the policy and the circumstances of the claim.
The damage must be registered not later than 180 business days after a Theft or a Damage was detected, i.e. the occurrence of the insured event.
Damage is claimed by calling at 123 (089 123) from 10:00 to 19:00, on working days, where a Customer Service Department representative will assist and transfer the call to the Claims Administrator. Full information about the Claims Administrator is available in the Terms of Service (in Bulgarian).
As soon as possible, but not later than 7 (seven) business days after the occurrence of the insured event, a Yettel store must be visited. In the store they will provide you the claim registration form that summarises the key data from the insurance policy and the circumstances of the claim provided during the conversation with the administrator for a signature.
The insurer will not approve more than 2 claims within 12 months.

A repaired or a new device is received by the customer in case all due premiums and self-participation are already paid.

A change in the original cover for which the policy is concluded is not available. This means that after the conclusion of the insurance contract you cannot switch from Smartphone protect to Smartphone protect + or vice versa.

The only change that may occur on an active policy is with the signing of an addendum, which is concluded upon the change of the device that the customer uses, due to certain circumstances (e.g. replacement of the device after an approved claim for Theft).

The insurance policy may be terminated at any time with a written statement by the Insured at a Yettel store.