Telenor reduces premature contract termination fees for residential customers

Telenor reduces the fees that residential customers owe in case of termination of mobile and fixed services contracts before the expiration of the contract term.

As of January 12, 2018, in case of premature contract termination, Telenor customers will have to pay no more than three standard monthly fees, depending on their subscription plan, regardless of the contract term (12 or 24 months). Previously, customers had to pay all outstanding monthly fees until the end of the contract term.

In those cases when the customers used plans with monthly fee discounts, they will also have to pay a portion of the discount used, corresponding to the remaining months until the end of the current contract.

In case of early termination of a contract with which a device was purchased at promotional price, customers will also owe a portion of the device price discount, corresponding to the remaining months until the end of the current contract. The discount is the difference between the standard device price (in cash, contract-free), valid at the time of purchase, and the actual price (in cash or the sum of all monthly installments) that the customer had paid at contract signing.

These changes in the contract termination fees are valid for all new residential customers and for existing clients with unexpired contracts, as of January 12.

In order to offer better transparency, all future service contracts with Telenor will clearly list all parameters that are being taken into account in calculation early contract termination fees, valid at the respective date of contact signing. These parameters are the standard monthly fee for the subscription plan selected, the monthly fee with discount, if any, the standard device price (in cash, contract-free) if one is purchased with the contract, the actual purchase price of this device (in cash or as the sum of all monthly installments) and the device price discount, as well as the contract duration.

The new early contract termination rules will not apply to the Junior and Lyubimets subscription plans for the cases when a specific fixed termination fee is specified in contracts.