Mobile internet general questions

You can check the prices for mobile internet here. 

Mobile internet allows you access to the World Wide Web through your mobile phone which you carry always with you. You can access every web page through Yettel network – anytime and anywhere, without cables and regardless of your location.

Yettel network Max speed:

•2G – Download up to 236kbps (EDGE), Upload 118kbps (EDGE);
•3G - Download up to 21Mbps (HSPA+), Upload 5.7Mbps (HSUPA);
•3G – Download up to 42Mbps (DC-HSDPA), Upload 5.7Mbps (HSUPA);
•4G - Download up to 100Mbps (LTE), Upload 38Mbps (LTE);

Yes, you can use mobile internet abroad with a number from a subscription program.

You should meet the following criteria:

• You need to have roaming on your phone;
• The operator, which services you’ll use, should have roaming agreement with Yettel;
• You need to have correctly entered settings for using GPRS;
• The use of data in roaming should be allowed on your phone. This applies for phones with operating systems, which allow such a restriction.

For optimization of your costs, we recommend you use the Travel GoWeb packages – up to 6 times lower prices for GPRS roaming in the Euro Zone and Zone Balkans.

Yettel offers two technologies for internet access WAP through GPRS/UMTS/HSDPA and WAP through number 1000 (359891000).

You need to visit a shop from Yettel sales network and submit an Application for change of tariff plan.

Bear in mind that you can only change your tariff plan to GoWebUnlimited tariff plan with higher monthly fee that the one you are currently using.
Cases of exception could be renewal of the current contract with ZAEDNO program or as otherwise agreed in the contract for mobile services or attached appendix.

The access to mobile internet is a mobile service available to all customers who have signed a contract with Yettel to use this service.

Depending on your mobile phone’s capabilities, you can restrict the access to mobile internet or to choose to use only Wi-Fi networks.

Please, bear in mind that most smartphones support such a restriction but restriction on behalf of Yettel is not applied.

Possible reasons for additional charging:

• Being in a no Wi-Fi area but the access to mobile internet has not been restricted from the phone’s menu
• Settings of an application or a program installed to your phone which require access to mobile internet through the network of the operator and may initiate internet sessions

When installing a new application on your smartphone pay attention to notifications referring to which system settings and functions the application has an access to. Check also currently installed applications on the same access rights.

For example, an access classified in your Android phone, such as:

• Network communication (full internet access)
• System tools (change Wi-Fi state, modify global system settings, prevent phone from sleeping, retrieve running applications, write sync settings

is a possible reason for initiating internet sessions, even if you have selected only Wi-Fi networks and stopped the access to mobile internet from the phone’s menu.

The minimum system requirements depend on your 3G internet modem. The 3G internet modems currently offered in Yettel sale network require the following:

• PCMCIA, Express slot or USB port /dependant on the device/
• OS – Windows 2000, XP, Vista or Mac OS X
• Pentium 133MHz or faster (Pentium 500MHz recommended) 
• HDD – 100 MB free space or more
• Memory of 64 MB RAM or more (128MB recommended) 
• Display resolution – 800*600 pixels or more (1024*768 recommended)

If you are using a GoWeb package on your phone:

• You may dial * 123 # and press the calling button. On the phone display several options will appear. Reply with 4 to check the remaining MB in the package used by you. The service is free of charge.
• For free by your registration in my.telenor.bg
• By sending SMS with text 30 to number 1000. The SMS is charged according to the chosen tariff plan

If you are using 3G Connect Center, the software itself monitors your traffic. We also recommend to you:

• freeware NetMeter.
• For free by your registration in my.telenor.bg
• By sending SMS with text 30 to number 1000. The SMS is charged according to the chosen tariff plan.