What rights natural persons have in relation to personal data processing

Yettel takes action further to a request from a natural person to exercise a right under this section only if Yettel can identify the respective person.

Only a person who can be identified by Yettel has the right to exercise his/her rights under this section. If the purposes for which Yettel processes personal data do not require or do not require anymore the identification of a natural person Yettel is not obliged to maintain, acquire or process additional information in order to identify the person for the only purpose of taking actions based on a request from that person.

Yettel notifies natural persons of the actions taken within one month following the receipt of a request under this section as in certain cases this period may be extended by not more than two months.

Yettel provides natural persons with information concerning the actions taken in relation to their requests to exercise rights under this section without unnecessary delay and in any cases within one month after the receipt of the request. If necessary this period may be extended by two more months by taking into consideration the complexity and number of requests. Yettel informs the relevant person of any such extension within one month after the receipt of the request by also stating the reasons for delay.

In case of refusal to carry out a request Yettel notifies the respective natural persons of their rights.

If Yettel does not take actions further to the request of a natural person Yettel notifies such person without delay and not later than one month after the receipt of the request of the reasons for Yettel’s failure to take actions as well as of his/her option to file a complaint to Personal Data Protection Commission and to seek protection as per the legal procedure.

In certain cases Yettel may request additional information to verify the identity of natural persons

In case that Yettel has reasonable concerns in relation to the identity of the natural person who files a request under this section Yettel may request the submission of additional information necessary for verification of such person’s identity.

The actions taken by Yettel upon and on the occasion of submitted requests to exercise rights under this section are free of any charge for the persons unless their requests are patently unjustified or excessive.

The actions taken by Yettel upon and on the occasion of the exercise of users’ rights are free of any charge. Where the request of a person is patently unjustified or excessive (e.g. because of its repetitiveness), Yettel has the right, at its own discretion: (а) to refuse to comply with the request; or (b) to demand the payment of a reasonable fee determined on the basis of the administrative costs necessary for the provision of the requested information or for the requested actions to be taken.

Users have the right to receive from Yettel information as to whether any personal data related to them are being processed. If yes, users have the right to get access to the relevant data.

In the event that the personal data being processed by Yettel are not accurate or up-to-date users have the right to demand that Yettel correct them.

Examples:
• The user has changed his/her permanent address and wants the information about the new address to be updated in Yettel’s database;
• The user has found that an error in his/her names has been made upon the conclusion of a contact with Yettel and submits a request to have the error corrected.

As from 25 May 2018 users shall have the right to request that Yettel restrict the processing of personal data related to them in the following cases:
• the accuracy of personal data is contested by the user: for a period that makes it possible for Yettel to examine the accuracy of such personal data;
• processing is unlawful but the user does not want his/her personal data to be deleted and, instead, demands such restriction of the use thereof;
• Yettel does not need anymore the personal data for the purposes of processing but the user demands them in order to establish, exercise or protect some legal claims;
• the user has objected to the processing of personal data based on Yettel’s lawful interests pending an inspection of whether the Yettel’s legal grounds prevail over Yettel’s interests .

As from 25 May 2018 users shall have the right to obtain from Yettel the personal data provided by them (e.g. the data provided upon the conclusion of a contract ), in a structured, widely-used and machine-readable form as well as to transfer such data to another controller without being hampered by Yettel as far as:
• Yettel processes such data for the purposes of conclusion or performance of a contract with the user, or based on a consent given by the latter ; and
• processing of relevant data is made in an automated manner.
Users have the right to demand that Yettel transfer their personal data directly to another controller where technically feasible.

Users have the right to object, at any time and for any reasons related to their specific situation, to the processing of personal data related to them where Yettel processes their data for protection of its lawful interests .

In certain cases this right is unconditional and Yettel will always discontinue the processing of data in case an objection is made by the users. Such are the cases where Yettel processes personal data for the purposes of direct marketing.

in the remaining cases depending on the nature of the objection and the circumstances sated by the respective user Yettel will make an internal check regarding the objection and will pronounce a decision regarding the objection in compliance with this section by: (а) notifying the user that Yettel will discontinue the processing of user’s personal data; or (b) making a reasoned refusal to discontinue the processing of his/her personal data is there is a legal ground for that.

Users have the right to file complaints or warnings to Personal Data Protection Commission (PDPC) in case that in their opinion Yettel violates the legislation on personal data protection. There are instructions on filing complaints published on PDPC’s website at: https://www.cpdp.bg

After 25 May 2018 users may also file complaints before other supervisory authorities on the territory of the European Union according to the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC.